Shipping & Returns
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Shipping Rates
Weย have partnered with Sendle (who are 100% carbon-neutral) for standard delivery and Australia Postfor express delivery.ย
$9.95 standard shipping for all orders under $149ย anywhere in Australia.ย
Express shippingย is aย flat rate of $15.ย When you select 'Express Shipping' your item will be processed within 1 business day with Australia Post having aย delivery estimate ofย 1-2 business days.
We only ship directly to Australia at this stage. If you would a shipping quote for an overseas order please contact us directlyย and we will provide you with a shipping quote.ย
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Dispatch & Tracking
ORDER PROCESSING:ย We ship from Geelong, Victoria. All standard orders are processed withinย 1-2 business days* (excluding weekends and holidays) after receiving your order confirmation email (youย will receive another notification when your order has shipped!).
*Express orders are processed within 1 business day.ย
ORDER TRACKING:ย Once your order has been sent you will receive an email notification containing all the information you need to track your parcel.ย Please allow 48 hours for the tracking information to become available.ย
If you havenโt received your order withinย 14 days of receiving your shipping confirmation email, please contact us atย hello@wholestore.com.auย with your name and order number, and we will get onto it right away.
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Returns, Refunds, Exchanges
We stand byย EVERYTHING we sell atย Whole Store which is why weย have a 100% satisfaction guarantee. If at any time youโre not completely satisfied with the quality of our products, you may return them to any ofย our stores subject to this policy:
Weย offer aย full refund if items are returned within 60ย daysย of delivery for items that are unused and in theirย original condition.ย
In the event that your order arrives damaged in any way, please email us as soon as possible at hello@wholestore.com.au with your order number and a photo of the itemโs condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
For more information on refunds, returns & exchanges pleaseย refer toย ourย Returns & Refundsย page
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Eco-Friendly Packaging
We don't want to add anything more to landfillsย which is why we opt for packaging that is compostable, recyclable or reusable!
Our boxes are recycled cardboard and we use water-activated packing tape toย keep your items secure.ย
Our mailer bags are 100% compostable at home and the Hex wrap that we use in place of traditional bubble wrap is both compostable and recyclable.
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Instore Pickup
Are you local and want toย save on shipping? We offer in-store pickup at our Geelong West Store.ย After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up withinย 1 toย 2 business days. We will call you when your order is ready and send you an email with instructions for where and when you can pick up.ย
Don't forget to check the opening hours for your location prior to ordering as our hours and days differ between stores.ย
If you would prefer curb-side pick-up as opposed to coming into the store. No problem! Just give us a call when you arrive in front of the shop and we will bring it out to you without even needing to leave your car!
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Free Local Delivery
Free local hand delivery for customers living in postcodes: 3218, 3226, 3227. Just to check Local Delivery at checkout.